Sam Walton
American retailer, founder of Walmart and Sam's Club, 1918-1992
14 quotes.
Quotes by Sam Walton
- Celebrate your successes. Find some humor in your failures. Don't take yourself so seriously.
- Exceed your customers' expectations. If you do, they'll come back over and over. Give them what they want—and a little more.
- High expectations are the key to everything.
- If people believe in themselves, it’s amazing what they can accomplish.
- If you love your work, you'll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passion from you—like a fever.
- If you're good to people, and fair with them, and demanding of them, they will eventually decide you're on their side.
- Make good on all your mistakes, and don't make excuses—apologize. Stand behind everything you do.
- Most everything I've done I've copied from somebody else.
- Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free—and worth a fortune.
- Submerge your own ambitions and help whoever you can in the company. Work together as a team.
- Swim upstream. Go the other way. Ignore the conventional wisdom.
- The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there.
- There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
- Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves it's amazing what they can accomplish.