Richard Branson: If you look after your staff, they'll look after your customers. It's that…
If you look after your staff, they'll look after your customers. It's that simple.
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- Whatever you celebrate will be repeated.
- All positive transformation is relegated to effective, powerful leadership.
- You can be a person who makes a point or you can be a person that makes a difference. Choose to be a difference-maker!
- In life, you are either an energy-producer or an energy-demander. Energy-producers add value wherever they go, energy-demanders require that they be valued wherever they go.
- If you would not have a man flinch when the crisis comes, train him before it comes.
- You manage things, you lead people. We went overboard on management and forgot about leadership. It might help if we ran the MBAs out of Washington.