Phil Crosby
5 quotes.
Quotes by Phil Crosby
- It is always cheaper to do the job right the first time.
- It isn't what you find, it's what you do about what you find.
- Making a wrong decision is understandable. Refusing to search continually for learning is not.
- Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.
- Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.